Billing Specialist

💵 Compensation: $1,300 - $2,000 USD/month

🧭 Role Summary

toWe are seeking a motivated and detail-oriented Billing & Collections specialist to join our growing finance team. This role is key to maintaining the company's financial health by ensuring timely and accurate collection of outstanding receivables, resolving billing issues promptly, and delivering an exceptional client experience.

📊 Key Responsibilities

• Review and manage outstanding accounts receivable using aging reports
• Contact clients regarding overdue balances through outbound and inbound calls
• Encourage and facilitate timely payments while maintaining positive client relationships
• Process customer payments and provide documentation such as invoices and statement upon request
• Investigate and resolve billing discrepancies or disputes promptly
• Accurately update and maintain customer accounts records
• Manage customer inquires and concerns submitted through Salesforce (25-30 cases per day; higher volume at the beginning of each month)
• Make approximately 30 collections calls per day, dedicating about 20 hours per week to direct phone outreach
• Meet or exceed individual and teem collections goals
• Apply appropriate and professional collections techniques in accordance with company policy

🎯 Requirements

• 3-5 years of proven experience as a Collection Specialist, Accounts Receivable Specialist, or similar role
• Strong work ethic and sound decision-making ability
• Exceptional attention to detail, accuracy, and follow-through
• Excellent communication and interpersonal skills (both written and verbal)
• Strong organizational and time management skills; ability to prioritize and multitask effectively
• Demonstrated customer service skills when interacting with internal and external stakeholders
• Proficiency in Microsoft Office Suite, NetSuite and database systems
• Ability to quickly learn and adapt to various software platforms and process workflows
• Solid understanding of billing and collection procedures and techniques
• Ability to work effectively in a fast-paced, deadline-driven environment
• Ability to work both independently and collaboratively as part of a team