Operations Analyst

We are seeking a highly organized, detail-oriented, and proactive Operations Analyst to join our growing operations team.

In this role, you will support a wide range of operational activities across the business, including CRM management, software fulfillment, invoicing, reporting, data reconciliation, and operational support. You will work closely with the Operations team to ensure information is accurate, business processes run efficiently, and key operational tasks are completed successfully.

This position is ideal for someone who enjoys working with data, organizing information, solving operational problems, and supporting a growing business through accurate analysis and execution. As a small and growing company, we are looking for someone who can work independently, adapt to changing priorities, and contribute across multiple areas of the business.

You'll have the opportunity to work alongside an international team of professionals and gain exposure to many aspects of business operations, technology, and data management.

• Manage and maintain CRM records, ensuring data accuracy and completeness

• Support software fulfillment, invoicing, payment tracking, and other operational processes

• Build, maintain, and update Excel reports, trackers, and operational spreadsheets

• Organize, validate, and reconcile information from multiple business data sources

• Analyze operational data to identify inconsistencies, missing information, and areas requiring attention

• Create recurring reports and support ad hoc reporting requests

• Maintain accurate records across internal systems, spreadsheets, and business documents

• Collaborate with the team to support day-to-day operations and business initiatives

• 3+ years of professional experience in Operations, Business Operations, Data Operations, Administrative Support, Analytics, or similar roles

• Intermediate or advanced proficiency in Microsoft Excel

• Experience working with CRM systems (HubSpot, Salesforce, or similar platforms)

• Previous experience working successfully in a remote environment

• Strong organizational and time management skills

• Excellent attention to detail and accuracy

• Strong written and verbal communication skills in English

• Ability to manage multiple priorities in a remote work environment

• Comfortable working independently with limited supervision

• Experience working in a SaaS, software, or technology company

• Experience supporting invoicing, billing, or financial operations

• Experience working with customer, operational, or financial datasets

• Exposure to data reconciliation and reporting activities

• Strong attention to detail and commitment to high-quality work

• Highly organized with the ability to manage competing priorities

• Proactive attitude and ownership mindset

• Proven ability to work successfully in a remote environment

• Transparent and effective communicator

• Ability to follow through on tasks with minimal supervision

• Strong problem-solving and critical-thinking skills

• Comfortable working in a dynamic environment where priorities may evolve

• Resourceful and capable of learning new tools and processes independently

• Ability to work with multiple data sources and maintain a high level of accuracy