Customer Service Agent

Location: Latin America - Remote

We’re looking for a proactive and enthusiastic Customer Service Agent to become the first point of contact for our customers. 🚀 In this role, you’ll handle inquiries mainly via email (and occasionally by phone), delivering clear, timely, and empathetic support while following our established systems and processes.

This is an excellent opportunity for someone who loves problem-solving, communication, and helping people, and who thrives in a fast-paced environment. If you’ve worked in technology, SaaS, or e-commerce before, that’s a big plus!

• Respond to customer inquiries via email (and phone when needed) with professionalism, accuracy, and empathy.
• Troubleshoot issues, guide customers step-by-step, and escalate when necessary.
• Manage and resolve about 20 tickets per day, ensuring timely follow-up.
• Keep accurate records of interactions and feedback in our CRM/ticketing systems.
• Collaborate with internal teams to solve recurring issues and improve workflows.
• Align all interactions with company processes, service standards, and brand voice.
• Share ideas to improve FAQs, support documentation, and workflows.

• 1–2 years in customer support or service roles (3–5 years is a strong plus).
• Excellent written and spoken English.
• Strong problem-solving and troubleshooting skills.
• Highly organized and able to manage multiple priorities.
• Tech-savvy: comfortable with CRMs, ticketing systems, and online tools.
• Proactive, reliable, and adaptable in a growing business environment.

• Experience in tech, SaaS, or e-commerce.
• Familiarity with tools like Groove, JustCall, or Shopify.
• Previous experience supporting U.S.-based customers.
• A positive, approachable, and energetic personality (“bubbly” yet professional).