Costumer Support

We are a growing hospitality/property services company supporting guests and owners across Europe, with strong operations in Southern Spain. We are looking for a proactive, detail-oriented Customer Support Specialist to be the first line of contact across our customer channels. The role involves handling inquiries and incidents from booking platforms and direct channels, coordinating resolutions with internal teams and vendors, documenting everything clearly, and helping us continually improve our processes. This remote role requires excellent written communication in Spanish and comfort handling calls in a professional, service-oriented manner, with alignment to European time zones being essential.

- 1–3+ years in Customer Support, Operations Support, Hospitality Support, or a similar client-facing role. - Native/advanced Spanish (written & spoken) with excellent spelling and grammar. - Confident phone presence; able to handle calls professionally and de-escalate with empathy. - Experience working inside platform inboxes/ticketing systems and managing multi-channel workflows. - Strong organization and follow-through; comfortable juggling multiple cases with different priorities. - Solid basic reporting skills (e.g., building simple summaries/lists in Excel/Google Sheets). - Remote work readiness: reliable internet, disciplined time management, and clear communication. - Time zone alignment with Europe (CET/CEST afternoon–evening coverage). - Availability to work five days a week, with regular days off on Mondays and Wednesdays.

Location: Remote. Working hours: Full Time, aligned to European markets (afternoon/evening CET/CEST). Workdays: Monday, Thursday, Friday, Saturday, and Sunday. Regular days off: Tuesday and Wednesday. Nice to Have: Experience in hospitality/property management or supporting guests via booking platforms (e.g., Airbnb/Booking/VRBO or similar). English (professional working level); Italian is a plus. Prior work with SOP creation, knowledge bases, and template libraries. Familiarity coordinating field vendors and on-site services. Exposure to quality assurance, ticket analytics, or SLA reporting. Comfort working in fast-moving, early-stage environments.