Customer Success Manager

Are you passionate about building meaningful relationships and driving measurable outcomes?
At Abacum, we’re looking for a dynamic Customer Success Manager who can serve as a trusted partner for key executives, primarily CFOs and Finance/FP&A teams.
In this role, you’ll have the opportunity to make a real difference by driving customer success, adoption, and satisfaction.

Key Responsibilities:
• Build long-term, trusted relationships with key executives, including CFOs and Finance/FP&A teams.
• Own and drive customer outcomes with a relentless focus on delivering measurable success.
• Lead strategy calls and customized business reviews at the Management/Executive level to drive customer adoption.
• Serve as a storyteller, showcasing the transformative impact Abacum has on customers’ businesses.
• Act as the “quarterback” of the customer experience, ensuring seamless collaboration across internal and external stakeholders.
• Engage, retain, and educate customers on the full value of Abacum’s product offerings.
• Collaborate with internal teams, including sales, implementation, FP&A, and leadership, to drive customer success and satisfaction.
• Manage complex customer needs, leveraging data analysis to align solutions with business goals.
Partner with sales to identify growth opportunities, strategizing and executing plans to expand customer accounts.
• Work closely with support and product teams to capture and implement customer feedback.
• Be accountable for net retention, customer happiness, and usage metrics across your book of business.

- Account Management Rockstar: You’re a pro at building strong, lasting relationships with customers and ensuring their success.
- Master of Customer Success Metrics: You know how to track and improve NPS, CSAT, CET, and customer health scores like a champ.
- Tech-Savvy CS Professional: You’re skilled with tools like Salesforce and other customer success platforms to keep everything running smoothly.
- Data-Driven Decision Maker: You love diving into data, uncovering insights, and using them to make impactful decisions.
- Negotiation Extraordinaire: You’re confident in finding win-win outcomes that drive value for everyone involved.
- Prioritization Pro: Your organizational skills are second to none, and you thrive in juggling multiple priorities.
- B2B SaaS Veteran: You bring hands-on experience in the dynamic world of B2B SaaS and a deep understanding of what it takes to succeed.

Nice to have:
- Experience working with customers in the financial planning (FP&A) or finance software space (ERPs, corporate performance software) is highly desirable